free guide: The first Contact Effect

Pricing & FAQ Guide

by Move Forward Virtual Assistants

mental health receptionists talking to patient

HIPAA TRAINED, US-BASED & CERTIFIED

Live Mental Health Receptionists

Delivering compassionate client care and smarter intake.

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Pricing & FAQ Guide

Convert more calls
Fill more calendars
Free your clinical team's time

YOUR THERAPY PRACTICE’S CLIENT CARE ENGINE

The Only Live Call Service with Certified Mental Health Receptionists

TheraRep™ is Powered by TheraBrain™ and delivered by Certified Mental Health Receptionists. We match, convert, and care for every caller so your clinical team can stay focused on healing—and your practice can thrive.

More About the TheraBrain Dashboard

Stop Dreading the Voicemail Inbox

Your team’s time is too valuable to spend chasing down missed calls. Let us take it from here.

VOICEMAIL OVERLOAD
Say goodbye to the mountain of missed calls at the end of the day.

WAITING GAMES FOR CLIENTS
When someone reaches out for help, they get a real response in real time—not a callback hours later.

LOST LEADS
With faster follow-up and expert intake support, more inquiries become scheduled sessions.

OVERBURDENED STAFF
Free up your team to focus on care, not call-backs and admin juggling.

MORE THAN AN ANSWERING SERVICE

We're Your Client Care Team

The first phone call is more than logistics—it’s a moment of trust.

That’s why every call is answered by a Certified Mental Health Receptionist who’s trained in compassionate conversion. Our receptionists are real people—not AI. We listen deeply, respond quickly, and get people the help they need.

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Pricing & FAQ Guide

Hear How We Sound

Illustration of a woman wearing a blue long-sleeve top and dark blue pants, holding a tablet and wearing a headset, standing next to a potted plant with white and brown leaves.

HOW WE SUPPORT YOU

TheraReps Support Your Practice and Clients

TheraRep keeps your practice running smoothly and your clients supported, before and between sessions. Our live call team becomes a trusted extension of your practice, ensuring every caller feels heard, helped, and connected to the right next step.

From first contact to follow-up needs, we handle the details so your therapists can stay present in the work that matters most—not juggling phones and doing admin.

What TheraReps Do

Warmly communicate your practice’s value
Convert calls into booked sessions helping fill your calendar
Handle high call volume and multi-clinician scheduling with ease
Ensuring every client experience feels personal
Answer questions about services, policies, pricing, and insurance
Help clients troubleshoot portal access issues
Reschedule or cancel appointments
Update credit cards on file
Provide lost Telehealth appointment links, door codes and addresses
Route internal messages to the appropriate team members
Patch in 988 and follow crisis protocols with care and professionalism
Support during busy periods and vacations

"I want to share that the last two clients that were scheduled for me were a great fit! Just the sort of clients I love working with and exactly my specialty."

– Potomac Therapy Group
"I noticed a tangible difference in the scheduling of new clients once TheraReps started answering live calls for me."

— Arise Psychotherapy Services
"I just started with TheraRep by MFVA and my patients booked on Calendly have increased already!"

— Integrative Therapy and Coaching
It's been such a weight off to have the phones covered. We've both been way more present and productive in other areas as a result. Thank you and the team for all you do.

Ben - Breakwater Therapy
Thank you! I’m very grateful for our partnership and think it has helped tremendously for our business!

Robyn - Family Matters Counseling

A woman with brown hair sitting at a desk using a computer for a video call with another woman with blonde hair on the screen.

YOUR TRUSTED PARTNER

Why Practices Choose TheraRep

Certified Mental Health Receptionists
All TheraReps are U.S. based and complete advanced, mental health-specific training.

TheraBrain™ Included
A single source of truth for all your practice operations, call support, and analytics.

100% Focus on Therapy Practices
Mental health is all we do. We only support growing mental health practices.

Compassionate Conversion Experts
We turn callers into clients—without pressure, always with care.

Real HIPPA-Trained Humans
No AI or bots. Just HIPAA-trained and certified mental health receptionists based in the U.S.

Coming Soon: Text Support!
Respond to and reach out to clients via secure SMS communication.

HOW IT WORKS

Get Started Ringing in the Support

1

Pay your one-time setup fee ($395) to launch services.

2

Log in to your TheraBrain and follow your Quick Setup Guide.

3

Forward your calls — and ring in a new era of client support!

Start My Support

THERABRAIN™

The Mind Behind TheraRep’s Smarter Intake

Screenshot of a virtual assistant dashboard titled 'VA Test Practice: General Intake Tracker', showing columns for client scheduling, intake forms, billing, appointment readiness, and unresponsive clients, with cards containing client names, creation dates, and brief descriptions.

Intake is more than answering the phone—it's how your practice grows.

That’s why every TheraRep subscription includes the TheraBrain™—our HIPPA compliant, cloud application that streamlines your intake and operations.

With TheraBrain, TheraReps don’t just take messages—they match the right clients to the right clinicians in real time, using dynamic clinician mapping and live practice data.

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Pricing & FAQ Guide

Providing Practice Owners with Powerful Visibility into Key Business Drivers

Match clients to the ideal clinician based on specialty, availability, insurance/private pay status, and more
Optimize clinician capacity and know exactly where your team can take new clients
Monitor conversion rates—see how many inquiries turn into scheduled sessions
Track referral sources so you can double down on what’s working
Visualize call volume trends and scheduling patterns
Easily update practice details, clinician status, and intake preferences

A screenshot of a medical practice management software showing a list of clinicians with their credentials, desired weekly caseload, youngest and oldest ages of clients, and whether they are accepting new clients.

IMPROVE YOUR CLIENT EXPERIENCE

Your Clients Need More than a Voicemail

TheraBrain isn’t just a dashboard. It’s the smart intake engine behind TheraRep—turning every call into an opportunity to build a thriving, well-matched, client-centered practice.

WHAT YOU'LL GET